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Réparation de telephone fixe et mobile  


               

Comment se déroule la prestation de réparation ?

Le délai de réparation est de 5 jours ouvrés hors transport. Le transport « aller » est à votre charge, le transport « retour » est à la charge de Connexing.

Quelles sont les conditions pour faire réparer mon matériel ?

Pour que votre matériel soit pris en charge, vous devez : 

  • nous envoyer un minimum de 10 pièces. Pour les DECT, nous vous prions de ne pas nous adresser les batteries (non-réparables).
  • intégrer dans votre colis le bon de retour fourni par Connexing avec l’accusé de réception de commande.

Nous ne réparerons pas votre matériel si vous n’avez pas payé les factures Connexing échues. La prise en charge sera effective après le verdict de l’atelier, qui déterminera la faisabilité de la réparation.

Le verdict de l’atelier peut-il être négatif pour la réparation ?

Très exceptionnellement, c’est à dire dans moins de 1% des produits renvoyés.
Par exemple lorsque l’atelier n’a pas les pièces détachées nécessaires, ou bien en cas d’absence ou d’inexistence de pièces de remplacement ou de substitution ou encore en cas d’oxydation.
En cas de non-réparation d’un article défectueux, nous vous le restituons en l’état, sans facturation, dans le même colis que les articles réparés.

 

Qu’est ce qui est réparé sur les téléphones que j’envoie ?

A réception de votre matériel, un technicien procède à un test afin d’en déterminer les points défectueux.

Le service de réparation comprend :

  • une réparation électronique (échange de composants défectueux, y compris si besoin l’afficheur),
  • une réparation mécanique (changement de la coque supérieure et de la coque inférieure si besoin, de la vitre de l’afficheur, de l’antenne et du clavier)
  • une réparation cosmétique (nettoyage avec des solvants neutres et reconditionnement au plus près du neuf, lorsque le changement des coques plastiques ne s’impose pas).

Comment sont garantis les produits réparés ?

La garantie concerne le produit réparé (et non seulement la réparation). Cette garantie est de 6 mois applicable à partir de la date de livraison.
En cas de panne, munissez-vous du numéro de facture de l’article et contactez Connexing pour validation de sa prise en charge. L’article défectueux doit alors être retourné à l’atelier sous huitaine accompagné du formulaire de retour du matériel accepté – les frais d’expédition restant à votre charge.
La prestation de garantie comprendra le même service de réparation (réparation, test et reconditionnement du produit au plus près du neuf).

reparation de telephone

 

Réparation

[profiler]
Memory usage: real: 42467328, emalloc: 41873960
Code ProfilerTimeCntEmallocRealMem
mage2.4010100
mage::app::init::system_config0.0016179,7360
CORE::create_object_of::Mage_Core_Model_Cache0.00411380,656262,144
mage::app::init::config::load_cache0.010411,7840
mage::app::init::stores0.040313,246,5123,407,872
CORE::create_object_of::Mage_Core_Model_Resource_Website0.0007157,1040
CORE::create_object_of::Mage_Core_Model_Resource_Website_Collection0.022411,637,4561,835,008
DISPATCH EVENT:resource_get_tablename0.0006494,784262,144
DISPATCH EVENT:core_collection_abstract_load_before0.0003231,6160
DISPATCH EVENT:core_collection_abstract_load_after0.0003231,5680
init_config_section:stores_es0.003612,1360
mage::app::init_front_controller0.01251916,0641,310,720
DISPATCH EVENT:controller_front_init_before0.00511490,176524,288
OBSERVER: mana_core0.014986917,464524,288
mage::app::init_front_controller::collect_routers0.00471211,784262,144
DISPATCH EVENT:controller_front_init_routers0.00231193,304524,288
OBSERVER: cms0.0003117,8640
OBSERVER: blog0.00252151,9120
OBSERVER: manufacturers0.0003121,7360
OBSERVER: mageworx_seobase_init_controller_router0.0005144,096524,288
OBSERVER: mstcore0.0002123,0400
OBSERVER: searchlandingpage0.0003124,5120
CORE::create_object_of::Mage_Core_Model_Url_Rewrite_Request0.0010194,6160
mage::dispatch::db_url_rewrite0.0044154,6480
DISPATCH EVENT:model_load_after0.00582882,2880
DISPATCH EVENT:core_abstract_load_after0.0002151,1920
mage::dispatch::routers_match2.3041100
CORE::create_object_of::Mana_Seo_Rewrite_Url0.0038199130,9600
CORE::create_object_of::Mana_Db_Resource_Entity_Collection0.003610111,0080
CORE::create_object_of::Mana_Seo_Model_Schema0.0004913,0000
CORE::create_object_of::Mana_Seo_Resource_Url_Collection0.0020865,1280
CORE::create_object_of::Mana_Seo_Model_Url0.0102428261,0880
mage::dispatch::controller::action::predispatch0.160515,538,8005,505,024
CORE::create_object_of::Mage_Core_Model_Layout0.0017199,4240
CORE::create_object_of::Mage_Core_Model_Session0.01639274,392262,144
Mage_Core_Model_Session_Abstract_Varien::start/start0.00551174,976262,144
mage::dispatch::controller::action::predispatch::load_area::frontend::design0.00691294,240262,144
CORE::create_object_of::Mage_Core_Model_Design_Package0.0012161,4000
mage::dispatch::controller::action::predispatch::load_area::frontend::translate0.103412,752,6963,145,728
Mage_Core_Model_Design_Package::getFilename0.00524754,5440
DISPATCH EVENT:controller_action_predispatch0.029911,915,0641,572,864
OBSERVER: security_domain_policy0.0006116,2800
OBSERVER: mana_db0.00242211,560262,144
CORE::create_object_of::Mage_Index_Model_Indexer0.00111113,7920
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CORE::create_object_of::Mage_Log_Model_Visitor0.00161100,744262,144
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OBSERVER: icebergcommerce_autoaddcart_observor0.00272238,008262,144
CORE::create_object_of::IcebergCommerce_AutoAddCart_Model_Observer0.00131117,5920
DISPATCH EVENT:model_save_commit_after0.00221227,280524,288
OBSERVER: manapro_filtercolors0.00211222,952524,288
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OBSERVER: persistent0.00334326,2800
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OBSERVER: mageworx_do_product_redirect0.0009180,6240
DISPATCH EVENT:controller_action_predispatch_cms_page_view0.0009150,2080
OBSERVER: manapro_filteraadmin0.0008147,1200
mage::dispatch::controller::action::cms_page_view2.0783100
DISPATCH EVENT:model_load_before0.0003231,5600
OBSERVER: mageworx_seocrosslinks_modify_aw_blog_content0.00382781,6080
DISPATCH EVENT:cms_page_load_after0.05562605,4161,835,008
OBSERVER: mageworx_seocrosslinks_modify_page_content0.05542602,4641,835,008
CORE::create_object_of::MageWorx_SeoCrossLinks_Model_Widget_Filter0.0009294,8960
CORE::create_object_of::MageWorx_SeoCrossLinks_Model_Resource_Crosslink_Collection0.0004212,6240
DISPATCH EVENT:controller_action_layout_load_before0.0011181,2400
OBSERVER: manapro_filtertree0.0003227,4080
OBSERVER: customer_is_logged_in_observer0.0005145,9120
mage::dispatch::controller::action::cms_page_view::layout_load0.0004129,9760
mage::dispatch::controller::action::cms_page_view::layout_generate_xml0.002317040
DISPATCH EVENT:controller_action_layout_generate_blocks_before0.00361117,2800
Mana_Core_Helper_Js::processFiles0.0022110,1920
mage::dispatch::controller::action::cms_page_view::layout_generate_blocks0.060016,903,6006,553,600
BLOCK: formkey0.00241321,1840
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DISPATCH EVENT:core_block_abstract_prepare_layout_after0.0005995,2560
DISPATCH EVENT:core_layout_block_create_after0.0005995,2000
BLOCK: root0.0008193,312262,144
BLOCK: head0.00091141,3200
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BLOCK: catalog.topnav0.00381579,520524,288
BLOCK ACTION: right.permanent.callout -> setImgAlt0.0009181,456262,144
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BLOCK: google_analytics0.00101187,856262,144
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BLOCK: bottom.newsletter0.0005171,0080
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BLOCK: right.blog.menu0.0005188,440262,144
BLOCK: blog_tags0.0006284,3360
BLOCK: manufacturers.block.left0.0005192,496262,144
BLOCK: mageworx_seomarkup_common0.0004174,9280
BLOCK: magebuzz.ajaxcart.init0.0003166,560262,144
BLOCK: m_core_singletons0.0005163,9920
BLOCK: search.block0.0009195,6720
BLOCK ACTION: search.block -> addSearchAutocomplete0.0007185,664262,144
BLOCK: msemanticbasic.thanks0.0004169,1840
BLOCK: cms_page0.00141101,1200
BLOCK: msemanticbasic.business0.0005182,448262,144
BLOCK: head.calendar0.0008194,3760
BLOCK: mageworx_seomarkup_page0.0005169,7680
BLOCK: sale.reorder.sidebar0.0006190,856262,144
DISPATCH EVENT:controller_action_layout_generate_blocks_after0.218113,440,4163,670,016
OBSERVER: mana_seo0.149812,232,6162,621,440
CORE::create_object_of::Mana_Filters_Resource_Filter2_Store_Collection0.00311337,912262,144
DISPATCH EVENT:m_before_load_filter_collection0.00371398,696524,288
OBSERVER: manapro_filterseolinks0.00282260,760524,288
OBSERVER: manapro_filtersuperslider0.00171200,9280
OBSERVER: manapro_filterseolinks_robots0.0014161,8400
Mage_Catalog_Model_Layer::getState0.0003130,8640
OBSERVER: configurableswatches0.0005166,7440
OBSERVER: mageworx_seobase_modify_meta0.0004147,3120
OBSERVER: mageworx_seobase_set_robots0.00301293,496262,144
OBSERVER: mageworx_seobase_set_canonical_url0.03561308,096786,432
OBSERVER: mageworx_seobase_set_hreflang_urls0.02491291,3200
init_config_section:stores_be_fr0.003611,7440
init_config_section:stores_be_nl0.003311,8160
init_config_section:stores_default0.003911,8080
init_config_section:stores_it0.003811,7760
init_config_section:stores_lu0.003411,8160
init_config_section:stores_nl0.003411,8160
OBSERVER: vigicorp_alternate0.0004122,4400
mage::dispatch::controller::action::cms_page_view::layout_render1.7531100
DISPATCH EVENT:core_block_abstract_to_html_before0.015480288,256524,288
OBSERVER: manapro_filterpositioning0.004415998,3760
OBSERVER: seoextended_modify_meta0.0065159229,776524,288
OBSERVER: seoxtemplates_modify_category_head0.00208057,8080
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frontend/connexing-refonte/default/template/page/html/head.phtml0.037611,356,1921,048,576
Mage_Core_Model_Design_Package::getSkinUrl0.00211819,6960
DISPATCH EVENT:core_block_abstract_to_html_after0.0797791,046,840786,432
OBSERVER: mana_core_require0.00257920,0560
OBSERVER: mana_filters0.00267946,9600
OBSERVER: mageworx_seobase_add_next_prev0.004779157,6080
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OBSERVER: mageworx_seobase_show_action_name0.00247930,3360
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OBSERVER: seomarkup_add_richsnippet_product0.00317920,0160
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OBSERVER: searchsphinx_terms_highlight0.00377965,4080
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CORE::create_object_of::Mage_Catalog_Model_Category0.0293203899,392524,288
DISPATCH EVENT:core_abstract_load_before0.0002121,0480
CORE::create_object_of::Mage_Index_Model_Lock_Storage_Db0.0013155,8240
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OBSERVER: mageworx_seocrosslinks_modify_category_properties0.0015920,4320
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OBSERVER: ayaline_b2b_load_customer_price0.00511445,456524,288
CORE::create_object_of::Mage_Customer_Model_Resource_Customer0.001515,7120
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DISPATCH EVENT:currency_display_options_forming0.0021280,6640
OBSERVER: mage_currencysymbol_currency_display_options0.0017277,8800
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